Know our Refund Policy

At SkyTours Travels, we strive to offer a seamless experience from booking to travel. However, we understand that unforeseen events may require cancellations and refunds. Our refund policy ensures transparency and smooth processing while adhering to the terms and conditions of airlines, hotels, cruise lines, and car rental providers. Please read below to understand how refunds are managed for different services.

1. Flight Refunds

Refunds for flight bookings depend on the airline’s specific policies and the type of fare purchased.

• Refundable Tickets: Eligible flights can be refunded after cancellation, though some airlines may charge processing or cancellation fees.
• Non-Refundable Tickets: If your ticket is non-refundable, you may receive a travel credit or voucher for future use, depending on the airline.
• How to Request a Refund: You can initiate refund requests through your SkyTours account or contact our support team. Processing times vary based on the airline’s refund procedures.

2. Hotel Booking Refunds

Hotels have their own refund policies, which may vary depending on the type of booking and the terms selected at the time of reservation.

• Flexible Bookings: Refunds are typically available if the cancellation is made within the hotel’s specified cancellation window (e.g., 24-72 hours before check-in).
• Non-Refundable Rates: Some promotional rates may not qualify for refunds. Always check the booking terms before confirming your reservation.
• Refund Process: Once your refund request is processed, the refunded amount will appear on your original payment method. Processing times may vary based on the hotel and your bank.

3. Cruise Booking Refunds

Refund eligibility for cruise bookings is determined by the cruise line’s policies, which depend on the itinerary, cabin class, and timing of the cancellation.

• Advance Cancellations: Full or partial refunds are typically available if cancellations are made well in advance, often 60-90 days before departure.
• Closer to Departure: As the sailing date nears, stricter cancellation penalties may apply. Some last-minute cancellations may not qualify for a refund.
• Refund Assistance: SkyTours can assist you with refund requests and help coordinate with the cruise operator on your behalf.

4. Car Rental Refunds

Refunds for car rentals depend on the rental provider’s terms.

• Free Cancellations: Most rental companies offer full refunds if the booking is canceled 24-48 hours before the pick-up time.
• Late Cancellations: If canceled closer to the pick-up time, a partial refund may be provided, minus any applicable fees.
• No-Show Policy: If the vehicle is not collected on time and no prior cancellation is made, no refund may be issued.

Refund requests can be made through SkyTours or by contacting our support team.

5. Refund Processing Time

Once a refund is approved by the airline, hotel, cruise line, or car rental provider, we will initiate the refund process.

• Processing Time: Refunds may take 7-14 business days to reflect in your account, depending on the payment method and your bank.
• Service Fees: Any applicable SkyTours service fees will be deducted from the refund amount, as disclosed during booking.

6. Provider-Initiated Refunds

In cases where flights, hotels, cruises, or car rentals are canceled by the service provider, we will facilitate a full or partial refund as per the provider’s policy. We aim to resolve these situations promptly to minimize disruptions to your travel plans.

7. Travel Credit or Vouchers

In some cases, service providers may issue travel credits or vouchers instead of refunds, especially for non-refundable bookings. These credits can often be used for future bookings within a specified period. Our support team will assist in managing these credits to ensure they are applied seamlessly when needed.

8. Travel Insurance Recommendation

We encourage travelers to purchase travel insurance, which can provide additional coverage for unforeseen cancellations or disruptions. Insurance policies often include refund protection, adding a layer of financial security to your travel plans.

9. Contact Us for Refund Support

If you have any questions or need help with a refund request, please contact our dedicated support team.

SkyTours Travels
Email: support@skytourstravels.com
Phone: +1-855-446-6376

Our team is available 24/7 to assist with refunds and ensure a smooth and hassle-free experience.